Client Services Manager (San Jose, CA)

Client Services Manager (San Jose, CA)2020-01-02T10:52:03-08:00

REPORTS TO: Director of Client Services

COMPANY OVERVIEW

NES Financial has developed solutions that combine technology, services and expertise to help banks and corporations efficiently administer specialized financial transactions including 1031 Exchanges, Trust & Escrow Administration and EB-5 solutions. Repeatedly recognized by Inc. 500/5000 as one of the fastest-growing private companies in America, NES Financial delivers end-to-end solutions that help companies lower administrative costs, reduce risk, and improve ROI. For more information, visit www.nesfinancial.com

POSITION SUMMARY

Responsible for management of the Client Services team in San Jose, providing excellent customer service to clients in understanding the clients’ needs and administering the appropriate procedures, processes in a timely, accurate and professional manner, and identify streamlining opportunities for process improvement.

Primary Duties and Responsibilities

Management:

  • Responsible for supervision of daily activities of the San Jose Client Services team
  • Provide feedback on personnel performance and also hiring and staff recommendations
  • Review and sign timesheets
  • Ensure sufficient coverage during business hours

Trust and Escrow/Fund Administration:

  • Functions as key contributor with demonstrated knowledge and expertise in Trust & Escrow Administration, including but not limited to Sub-accounting, DST and EB-5
  • Maintain relationships with Trust and Escrow clients with the highest level of client service
  • Coordinate with banking partners and clients to open trust and escrow accounts with specific attention to each bank requirement and procedure
  • Identify and understand pertinent provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts
  • Ensure Trust and Escrow clients are properly administered from escrow inception through completion of contractual requirements/account closing
  • Responsible for timely and accurate client billing – generate invoice requests to Accounting using Salesforce
  • Create desk procedures specific to Trust and Escrow clients
  • Data entry
  • Update Salesforce opportunity stage; invoice status and other pertinent information to accurately reflect current status of various aspects of opportunity

Live Chat:

  • Respond to client inquiries with accuracy, whenever possible
  • Direct inquiries to appropriate NES Financial employees

REQUIREMENTS:

  • Banking or financial services experience required
  • Knowledge and expertise in Trust & Escrow and EB-5 are required
  • Minimum 5-7 years of client service experience required
  • Experience working closely with legal and transactional documents
  • Strong skills in Microsoft Office: Word, Excel & Power Point
  • Fund administration experience highly desired
  • Basic understanding of accounting
  • Excellent communication skills, both verbal and written
  • Strong attention to detail, self-motivated and able to multi-task
  • Ability to work under pressure and/or with deadlines throughout the day
  • Team player and professionalism
  • Ability to learn and utilize several computer applications.
  • Excellent organizational skills
  • Ability to multi-task and prioritize effectively

Location: San Jose, CA

To apply: hr@nesf.com